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Refund Policy

Last updated: January 2025

Gameversai Satisfaction Guarantee

We stand behind the quality of our products and services. If any issue arises, we will do our best to resolve it.

Refund-Eligible Cases

  • Gift card code not delivered (more than 24 hours after payment)

  • Delivered code is invalid or has already been used

  • Product does not match the description on the site

  • Duplicate charge from your account

  • Technical error during the purchase process

Non-Refundable Cases

  • Code has been delivered and activated in the account

  • More than 72 hours have passed since code delivery

  • User selected the wrong product region

  • Change of mind or buyer remorse (no defect)

  • Issue with the user account or destination platform

Refund Process

1
Step 1

Submit Request

Open a support ticket with the reason and any supporting evidence. We respond to all tickets.

2
Step 2

Review (24–48 hrs)

Our team investigates your request. We may reach out for additional details if needed.

3
Step 3

Refund Approved

If approved, the amount is returned via the original payment method or as Gameversai credit.

Refund Timeline

Bank card (ZarinPal)

Depends on your bank

3–7 business days

Gameversai Credit

Usable on future purchases

Instant

Important Note

Refund requests must be submitted within 72 hours of delivery. Requests after this period will not be reviewed. Please test your code immediately upon receipt.

Have an issue that requires a refund?

Submit Refund Request